The Clue Labs team is actively available. If you're stuck, something isn't working, or you have a question that isn't answered in the help centre, here's how to reach us.
In-platform chat
The fastest way to get help. Click the chat icon in the bottom right corner of any page in Clue Labs to start a conversation with the team.
Use this for:
Technical issues and connection problems
Questions about your account or billing
Anything that needs a quick answer
Reporting something that doesn't look right
The team is actively monitoring the chat and will respond as quickly as possible.
Community Slack
Clue Labs has an active community on Slack where you can connect with other users, share what's working, ask questions, and get input from the team.
Access the community from the Community link in the left navigation of the platform.
Use this for:
Talking to other Clue Labs users about their experience
Sharing content wins and campaign results
Getting inspiration and ideas from brands in a similar space
Questions where peer input is as valuable as team input
Following Clue Labs product updates and announcements
The Slack community is one of the most underused parts of the Clue Labs experience. If you're serious about getting results, being in the community puts you around other people who are actively working the platform — and the team is in there too.
For less urgent queries, billing questions, or anything you'd prefer to put in writing, email the team at [email protected].
Use this for:
Billing queries and invoice requests
Agency and multi-brand setup enquiries (8+ connections)
Formal requests or anything that needs a paper trail
Help Centre
You're in it. The Help Centre covers every feature, every common question, and every known issue with step-by-step guidance.
If you're not finding what you need, try searching for a keyword related to your question. Intercom's AI assistant can also answer questions directly based on the help articles — ask it anything and it will either answer from the documentation or escalate to the team if it can't.
Friday Algorithm Sessions
Every Friday at 12:30pm UK time, Clue Labs runs a free live session covering what the algorithms are rewarding right now and how to apply it to your content strategy.
These sessions are open to everyone — free tier, paid, and people who haven't signed up yet. They're the best way to stay current on what's changing in the algorithm landscape and to ask questions live.
The link to the Friday sessions is: https://us06web.zoom.us/j/7309364446
Common questions
What are your support hours? The team monitors the in-platform chat actively during UK business hours. For urgent issues outside those hours, send a message and the team will pick it up as soon as possible.
I found a bug — how do I report it? Use the in-platform chat and describe what happened, what you expected to happen, and what device and browser you were using. Screenshots are always helpful.
I have feedback about the product — where does that go? The in-platform chat, the Slack community, or the Friday live session. The team genuinely reads and acts on product feedback. The features that exist in Clue Labs today are largely the result of user input.
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