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What are the KPI's Clue.Labs uses and why does it use them?

  Why We Don’t Just Track “Engagement” When it comes to measuring success on social media, most businesses get stuck in the weeds—reportin...

Written by Inge

Why We Don’t Just Track “Engagement”

When it comes to measuring success on social media, most businesses get stuck in the weeds—reporting on likes, views, and shares in isolation. But while those metrics are useful, they don’t tell you what’s actually moving someone closer to buying from you, booking with you, or becoming a loyal customer.

That’s where Clue.Labs comes in.

We track and analyse content through the lens of the marketing funnel—a proven framework that maps how people go from not knowing you exist to taking action (and everything in between). It breaks down the customer journey into four stages:

  1. Awareness – “I’ve heard of this brand.”

  2. Interest – “I’m curious about what they offer.”

  3. Consideration – “This could be for me—I want to know more.”

  4. Conversion – “I’m taking the next step.”

By aligning your content to these stages and tracking the right KPIs (Key Performance Indicators) for each one, we help you make smarter content decisions, identify weaknesses in your funnel, and unlock consistent commercial growth—without wasting time guessing what’s working.


🧠 How Clue.Labs Classifies Your Content

Every post you create is automatically mapped to a funnel stage using real engagement data from your audience. This isn’t guesswork or generic advice—it’s your actual post performance measured against your own 30-day account average.

We use percentage lifts over your baseline to determine which stage the post was most successful in. If multiple categories are triggered, we follow this strict priority order:

Conversion ▶ Awareness ▶ Interest ▶ Consideration

This means your content is always classified by the highest commercial value it achieved.


🚦 The Four Funnel Stages and What Triggers Them

Each funnel stage is tied to specific behaviours and outcomes, and Clue.Labs uses those to score your content.


🟢 Conversion — High-Intent Action

💰 Goal: Drive purchases, bookings, leads, or site visits

Your post will be categorised as a Conversion if it performs ≥15% above your average in any of these areas:

  • Profile visits

  • Website clicks

  • Link-in-bio clicks

  • Product tag taps

  • Direct message replies

✅ These are the strongest indicators that your content motivated someone to move beyond social media and take an action that supports revenue or acquisition.


🔵 Awareness — Discovery & Reach

📣 Goal: Expand your visibility to new audiences

If Conversion isn’t triggered, Clue.Labs checks for Awareness metrics ≥ 20% above your 30-day average:

  • Reach

  • Impressions

  • Video views (Reels plays)

✅ These show how well your content is being discovered by new people—even if they’re not engaging yet.


🟡 Interest — Engagement from New Audiences

🧐 Goal: Spark curiosity and build connection

If neither Conversion nor Awareness is triggered, we assess Interest, which tracks:

  • Engagement from non-followers (likes, comments, shares)

  • New followers

  • Shares

✅ These metrics (≥15% above average) signal that your content is working to attract attention from people who don’t yet follow you.


🟠 Consideration — Value & Loyalty Signals

🔍 Goal: Deepen interest and keep you top-of-mind

If all other stages are ruled out, we assign Consideration based on:

  • Follower engagement

  • Saves

  • Time spent on post

  • Story forward taps

✅ This shows your content is valuable enough to pause, rewatch, save, or re-engage with. It reflects deeper intent—even if users aren’t ready to convert yet.


📈 Why This Matters: From Vanity Metrics to Strategic Action

Tracking your content by funnel stage gives you a clear map of what to do next:

  • Are you great at driving reach but weak on conversion? Shift to CTA-driven content.

  • Struggling with awareness? Focus on formats and creative that attract new eyes.

  • Getting lots of profile taps but few site clicks? Test different hooks and links.

Clue.Labs will tell you where your weak spots are—and generate content ideas that directly support that stage of the funnel. That’s how we help you turn content into commercial outcomes.


🔁 Why 30 Days, Not Just 20 Posts?

Instead of analysing your last 20 posts like many tools, Clue.Labs analyses all content and engagement activity across a rolling 30-day window. This gives us:

  • More stable baselines to measure performance accurately

  • Deeper insight into patterns (even if you haven’t posted much)

  • The ability to capture passive data like story taps, saves, and profile actions

🛑 If your account is less than 30 days old, we’ll ask you to wait before activating analysis—there just isn’t enough behavioural data to learn from yet.


It’s not just about more engagement. It’s about the right engagement at the right stage—so your content does more than get seen. It sells, books, and grows.


Need help interpreting your funnel breakdown or planning a strategy around it?

📩 Contact us at [email protected]

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