Clue Labs

Yes — Clue.Labs is designed for team collaboration. You can share your account with colleagues, giving them access to the right brands wit...

How to Share Your Clue.Labs Account with a Team Member

We’re here to help! If you ever run into an issue, have a question, or need guidance on using Clue.Labs, our support team is ready to assi...

How to Contact Clue.Labs Support

Yes—you can!
Clue.Labs is built for agencies, groups, and businesses managing multiple brands. Each brand you connect gets its own AI stra...

Can I Add Another Social Media Account to My Clue.Labs Account?

Overview
Clue.Labs turns content planning into a data-backed strategy by generating campaigns built around your real performance metrics. ...

How to Generate a Content Campaign with Clue.Labs

Overview
To use Clue.Labs, you must have an Instagram Business or Creator account. If your Instagram account is still personal, you’ll nee...

I Don’t Have a Business or Creator Instagram Account – What Do I Do?

Overview
If you've signed into your Instagram Business account but can’t see your Facebook Business Page, this usually means your Instagra...

I Can’t See My Business Page When I Sign Into My Instagram Business Account

Overview
If your Instagram Business account doesn’t appear when setting up Clue.Labs, the most common reason is that you’ve logged in with...

I Can’t See My Business Instagram Account in Clue.Labs

Overview
Because Clue.Labs pulls data from Instagram Business accounts, your Facebook Page and Instagram Business account must be correctl...

The Facebook Connection Is Confusing Me – What Do I Need to Do?

If your Instagram account isn’t syncing properly, or your content data looks outdated, resetting the connection inside Clue.Labs can solve...

How to Reset Your Connection on Clue.Labs

How to Set Up Your Account and Launch Your First Campaign
This guide walks you through the complete onboarding journey — from logging in t...

How to Set Up My Clue.Labs Account for the First Time

Clue.Labs relies on Instagram’s API, which is managed by Meta (Facebook). Because of this, your Instagram Business or Creator account must...

Troubleshooting Instagram & Facebook Connection Issues

One of the most overlooked (yet most powerful) ways to grow through organic social media is to treat your content like a campaign. Not jus...

How to Plan a Funnel-Based Campaign with Clue.Labs: From Awareness to Conversion in 8 Weeks

We get it. You followed Sam’s suggestion, posted the content, and… it flopped. The likes didn’t come, the reach felt low, and it’s temptin...

I Posted Something Sam Suggested and It Didn’t Perform — Should I Delete It?

Yes, but here’s what to consider before you do. When Sam suggests a content type — whether it’s a video, carousel, image, or something els...

If I Don’t Like the Content Type Sam Suggested, Can I Just Change It?

Whether you’re waiting for our full in-app performance tracking feature or just love a good spreadsheet, here’s how to measure your succes...

How to Measure Your Success with Clue.Labs

(How to understand Awareness, Audience, Engagement, and Conversion — and what to do when one is underperforming) 👋 OverviewEvery piece of ...

Decoding Funnel Stages: What Each KPI Means for You

“When you know which part of your funnel is weakest, you’ve already solved half the problem.The next step is focus.”   👋 OverviewClue Labs...

Fixing Funnel Bottlenecks: How to Improve Your Weakest Stage

 
Why We Don’t Just Track “Engagement”
When it comes to measuring success on social media, most businesses get stuck in the weeds—reportin...

What are the KPI's Clue.Labs uses and why does it use them?

At Clue.Labs, we prioritise security and user convenience, which is why we use MagicLink authentication instead of traditional passwords. ...

What is a MagicLink and Why Don't I Have a Password?

One of the most common frustrations in social media marketing is this: your team is consistently showing up — posting, engaging, briefing ...

How Clue.Labs Helps You Prove (and Improve) the ROI of Social Media

If your analytics aren’t showing up in Clue.Labs or your data seems outdated, don’t worry—this is a common issue with an easy fix. Below a...

Troubleshooting: Why Isn’t My Data Syncing?

We know that waiting for a dashboard to load can be frustrating, but rest assured, there’s a good reason why Clue.Labs sometimes takes a l...

Why Is It Taking Ages to Load?

“If you can see it, you can improve it. This is your performance fingerprint — and every post leaves a clue.” 🚀 What Is Growth Tracking?Gr...

Growth Tracking: How to Understand and Use Your Funnel Visuals

Short answer: Because they are. But they’re not meant to be your final content — they’re your creative brief, not your script.
 
Think of ...

My Content Suggestions Sound Too Much Like AI

Overview
When you generate a content calendar in Clue.Labs, the platform is doing far more than simply suggesting random post ideas—it’s r...

How Long Will It Take to Generate My Content Calendar?

Overview
Many AI content tools generate one-size-fits-all suggestions, but Clue.Labs is built to learn, adapt, and refine itself based on ...

How Does Clue.Labs Improve Over Time?

Overview
Maintaining a consistent brand voice is one of the biggest challenges in content creation—especially when using AI. Most platform...

How Does Clue.Labs Adapt to My Brand’s Tone and Style?

Clue.Labs is fast—but it’s not about bulk dumping. Sam (our AI) is designed to generate strategic, data-led content in smart 60-day window...

Why Can’t I Generate a Year’s Worth of Content at Once?

Sam isn’t just another content tool. It’s your strategic content partner—trained on your brand tone, your audience behaviour, and your soc...

How Does Clue.Labs Generate Post Ideas?

Overview
Hashtags have long been considered a key part of social media strategy, but recent trends show that their effectiveness has decli...

Why Doesn’t Clue.Labs Include a Hashtag Strategy?

Overview
Security is a top priority at Clue.Labs. Our platform uses OAuth authentication, the same secure login system used by platforms l...

How Secure is My Social Media Login with Clue.Labs?

Overview
Clue.Labs analyses your Instagram data to help you optimise your content strategy. The platform does not modify, post, or store a...

How Does Clue.Labs Use My Social Media Data?

Overview
Clue.Labs doesn’t guess what might work—we show you what actually works for your audience.
Unlike static AI tools or generic cont...

How Does Clue.Labs Analyse My Social Media Content?

Overview
Once your account is connected, we analyse everything—but we prioritise the last 30 days of activity for insights, strategy, and ...

Why Does Clue.Labs Only Analyse the Last 30 days?

Forget “best practice” fluff. Sam doesn’t guess—and it doesn’t do generic.
Clue.Labs analyses your last 30 days of real engagement data to...

How Does Clue.Labs Determine the Best Posting Times for Me?

Overview
Yes! Clue.Labs goes beyond just telling you what to post—it recommends the best content format based on what has worked well for ...

Can Clue.Labs Suggest the Best Content Formats for My Posts?

Clue.Labs doesn’t rely on generic benchmarks or guesswork. Instead, we analyse the last 30 days of activity from your Instagram Business o...

Why Clue.Labs Uses the Last 30 Days of Data

What this article covers: What "Content Generation In Progress" means, how long it takes, and what to do if something doesn't seem right.

Why does my campaign say "Content Generation In Progress"?

What this article covers: How to use Clue Labs as a briefing and workflow tool for a team — from reviewing generated posts to handing them off for execution.

How to brief your team using Clue Labs

What this article covers: How many campaigns to run simultaneously and why, with guidance for different situations.

How many campaigns should I be running at once?

What this article covers: What the Funnel Stage labels on your post suggestions mean and how they map to your growth goals.

What do "Awareness", "Consideration", "Conversion" mean on my post suggestions?

Also known as: how much does Clue Labs cost, pricing, how many accounts can I connect, adding a brand, multiple brands, connection limit, plan pricing, upgrading, what is a connection,…

Connections and pricing

What this article covers: Who Sam is, what Sam does inside Clue Labs, and what Sam doesn't do.

What is Sam?

What this article covers: What happens to your Clue Labs data when you cancel your subscription, how long it's retained, and what reactivation looks like.

What happens to my data if I cancel?

What this article covers: Why Clue Labs requires you to select "opt in to all" during the Meta connection flow, what each permission is for, and what to do if…

Why you need to select "all" when connecting your account

What this article covers: What makes Clue Labs structurally different from other social media analytics and content tools — and why that difference matters for your results.

How Clue Labs is different from other social media tools

What this article covers: Why growing on social media organically has become harder, what changed, and what it means for your content strategy.

Why organic social is harder than it used to be

What this article covers: What Social Discovery Optimisation is, where the term comes from, and why it matters for your content strategy.

What is Social Discovery Optimisation (SDO)?

Also known as: thinking about cancelling, want to cancel, not working for me, cancel subscription, unhappy with Clue Labs, not getting results, posts don't sound like me, not sure if…

I want to cancel my account

What this article covers: What data Clue Labs collects, how it's used, what it isn't used for, and how it's protected.

How Clue Labs uses your data

What this article covers: Which platforms Clue Labs currently supports, and what's coming.

What platforms does Clue Labs support?

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