Overview
Because Clue.Labs pulls data from Instagram Business accounts, your Facebook Page and Instagram Business account must be correctly linked.
This means you’ll need to log in with your personal Facebook profile, which is the admin of your business page, and then connect your Instagram Business account when prompted.
Step-by-Step Guide for Connecting Your Accounts
📌 Step 1: Log In With Your Personal Facebook Profile
You must use the Facebook account that manages your business page.
If you log in with a Facebook profile that isn’t linked to the Business Page, Clue.Labs won’t be able to find your Instagram account.
📌 Step 2: Make Sure Your Facebook Business Page Is Set Up Correctly
1️⃣ Log in to Facebook Business Suite.
2️⃣ Select your Business Page.
3️⃣ Click Settings → Page Roles and ensure you’re listed as an Admin.
4️⃣ Click Linked Accounts → Connect Instagram if it’s not already linked.
📌 Step 3: Log Into the Correct Instagram Business Account
After connecting Facebook, you’ll be prompted to log into Instagram.
Use your Business or Creator Instagram account, not a personal one.
Ensure this account is linked to the Facebook Page you’re using.
Common Mistakes & How to Fix Them
❌ Logged in with the wrong Facebook account?
✔️ Ensure you’re using the Facebook profile that owns your Business Page.
❌ Instagram account isn’t linked to Facebook?
✔️ Go to Instagram Settings → Edit Profile → Linked Accounts and connect your Facebook Page.
❌ Logged into the wrong Instagram account?
✔️ Log out and sign back in with your Business or Creator Instagram account.
Final Checklist for a Successful Connection
✅ Personal Facebook profile is linked to the Business Page.
✅ Business Page is linked to Instagram.
✅ Instagram account is set to Business or Creator.
✅ Logged into the correct Instagram account when connecting to Clue.Labs.
💡 Once everything is properly linked, try setting up Clue.Labs again—it should work seamlessly! 🚀